Job Vacancy for Contact center Team Lead at HCI Healthcare in Lagos, Nigeria
HCI Healthcare is currently accepting applications for the position of Contact center Team Lead in the Lagos area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
HCI Healthcare operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | HCI Healthcare |
| Position: | Contact center Team Lead |
| City: | Lagos, Lagos |
| Province: | Lagos |
| Education: | Confidential |
| Employment Type: | Full-time |
Job Description
Location: Sabo Yaba, Lagos
Company: HCI Healthcare
Role Summary: The Team Lead will supervise and manage call centre agents, ensuring efficient daily operations. Emphasis will be on leveraging technology and maintaining productivity.
Key Responsibilities:
- Monitor and evaluate daily activities of agents.
- Provide feedback on call performance.
- Assist with escalated customer calls.
- Coaching and training staff for high service standards.
- Prepare regular performance reports.
Qualifications: Minimum 5 years in Health Insurance, 5 years in medical field, and 3 years in supervisory roles, along with a related Bachelor’s degree.
Benefits: Competitive salary, hybrid work model, pension, health insurance, and more.
Requirements
- Relevant formal education
- Work experience in the related field
- Quick learning ability
- Commitment to the task
Company Address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
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